Frequently Asked Questions
Everything you need to know about G3 gear and services.
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn items in their original packaging within 30 days. Visit our returns portal to generate a prepaid shipping label.
Are G3 products covered by a warranty?
Yes, all G3 Genuine Guide Gear products are backed by a limited one-year warranty against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.